Welcome to Zenfitly (operated by Qniverse Limited, with registered address at 700 Hankow Road, Yau Tsim Mong District, Hong Kong). These Terms of Service are intended to regulate your rights and obligations when using the services provided by this website. Please read these Terms carefully before using the services of this website. By using this website, you accept and agree to be bound by these Terms of Service. If you do not agree to any of the terms, please do not use this website.
I. Definitions
User: refers to an individual or organization that registers and uses the services of this website.
Product: refers to the various products displayed and sold on this website.
Service: includes but is not limited to all services provided by this website, such as product display, sales, payment, logistics and distribution.
II. Service Content
This website provides users with a cross-border commodity trading platform, displaying a wide variety of commodities for users to choose from.
Assist users to complete the commodity trading process, including ordering, payment, order tracking, etc.
Provide logistics and distribution information query services, and work with cooperative logistics providers to ensure that the goods can be delivered to users.
III. User Registration and Account Management
Registration Information: Users should provide true, accurate and complete personal or organizational information when registering. If any loss or dispute is caused by false information, the user shall bear the responsibility.
Account Security: Users are responsible for keeping their accounts and passwords properly and shall not lend their accounts to others. If the account is found to be stolen, the website should be notified immediately. The website is not responsible for the account risk caused by the user’s poor custody.
Account Use: All activities conducted by the user using the account are deemed to be the user’s own behavior, and the user shall be responsible for all actions under his account.
IV. Product Information and Transactions
Product Description: This website tries its best to ensure the accuracy of product information, but does not rule out the possibility of information deviation caused by untimely updates or supplier reasons. If the actual situation of the product does not match the description on the website, the actual product shall prevail, and the user can handle it according to the return and exchange policy.
Price and Inventory: Product prices and inventory information are updated in real time, but due to network transmission and other reasons, there may be price errors or inaccurate inventory display. If such problems occur, this website has the right to adjust the order price or inventory status after confirmation, and the user can choose to accept the adjustment or cancel the order.
Order and payment: When the user places an order, it means that he accepts the price, terms and related transaction conditions of the product. The user should complete the payment within the specified time. If the order is not paid within the time limit, it will be automatically cancelled. This website supports multiple payment methods. The specific payment method and handling fee shall be subject to the payment page.
Order confirmation and delivery: After receiving the user’s successful payment information, this website will confirm the order and ship the goods. The delivery time shall be subject to the product page mark, usually on working days. If there are special circumstances that cause delivery delays, this website will notify the user in a timely manner.
V. Applicable Law and Dispute Resolution
The interpretation, execution and dispute resolution of these Terms of Service shall be governed by the laws of the Hong Kong Special Administrative Region.
If a dispute arises between the user and this website during the use of the service, the two parties shall first negotiate a friendly solution; if the negotiation fails, either party has the right to submit the dispute to the court with jurisdiction over the Hong Kong Special Administrative Region for litigation.